Welcome to the troubleshooting page.  This page is dedicated to the most common support problems encountered.  If you feel an entry should be made in here for a particular problem that you have encountered then please contact webmaster who will be happy to add it here.

Q. Whilst downloading my mail a window pops up and asks me for my username and password.  I have re-entered this again and again and I know I have done it correctly but I still cannot access my mail.  What can I do?

A. Although rare, the usual cause of this is a locked mailbox. The solution is to wait for 15 minutes for the lock to be automatically removed or to call MCB.NET Technical Support on 616928 or 623841 and ask them to remove the lock for you.

Q. I have just downloaded my e-mails and clicked send and receive again and I am receiving the same e-mails.  How can I stop this?

A.  Firstly check your settings in your mail client. It is quite possible that you have it set to mirror or leave a copy of messages on the server. This can sometimes cause this problem.  If you have checked this and it is not set to mirror, you can use the webmail facility to manually remove the e-mails already downloaded. This should cure the problem.

Q. I get an invalid username or password message when I try to dial in or fetch my mail.

A. Make sure you have entered your details correctly. Usernames are all lowercase. Passwords can be any mixture of uppercase and lowercase and numbers. It is very important that the password is entered correctly as it is case sensitive.

Q. How can I stop e-mails that I have not requested?

A. See our SPAM section in this FAQ for more details on how to do this.

Q. I am going on holiday and I want to access my mails. Is this possible?

A. Yes. You can configure a mail client in an internet cafe to fetch your mail but this is not advisable for security reasons. The most secure way is to use the webmail facility to view and reply to your messages. Remember to logout when you have finished.

Q. I can connect to the Internet but cannot view any pages whatsoever. What can I do?

A. Firstly, try re-booting the machine to rebuild the winsock. Winsock is a programming interface and the supporting program that handles input/output requests for Internet applications in a Windows operating system. This can sometimes become corrupted but a re-boot of the machine normally fixes this. If this does not help check all your network settings are configured correctly using your connection sheet and original configuration instructions.

Q. I have tried the above and searched the FAQ but cannot find the answer to my question. What should I do now?

A.Call MCB.NET Technical Support on 616928 or 623841.  We will be happy to help. If required you can bring your machine up to the bureau and we will have a look at it for you.

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